NOVEL NEXT Chapter 16: Great presentation
The next day after Mitchell got to work quite early to prepare for the interview session with the users.
Good morning Seb is they any meeting in the conference room today?
No, thank God so can I use it for my interview session is starting by 10am of course mm.... What of the team Camara and tripod I will need it for the interview? Ask Jerry for it when he comes, okay thanks.
Mitchell face her computer back trying to recruit participate (representative of targeted audience).
But she kept track of time as soon as Jerry one of her team mate arrived at work she greeted him cheerfully before asking for the team Camara and tripod.
After she received the camera she went ahead to the conference room to set it up.
When she was done she went back to her desk to continue recruiting participate for the usability testing.
Once it was 10am the interview session started immediately.
Good morning madam have some coffee please, thank you so much for honoring my invitation thank you for having me.
Ma I don't know if it is okay with you for me to record our session is okay I don't mind.
Okay with your permission am going to go ahead and start recording Mitchell started recording and kick off with the interview.
So madam I have started recording and I will like to ask you some questions about your user experience with our products and I will be very grateful for you to answer honestly, alright go ahead I promise to answer honestly
1. What motivated you to try our product?
"I was impressed by the reviews and I decided to try it".
2. How did you first hear about our service?
" Saw an ad".
3. Madam could you please tell me where you saw the ad?
"Yes of course I saw the ad on YouTube."
(Mitchell took notes as the lady talks)
4. What challenges do you face with our current products?
"Limited customization options."
5. How does our product address your pain points?
"It saves time".
6. Can you walk me through your typical workflow?
" It is an essential part of my daily routine."
7. Have you recommended our product to anyone?
"Yes my friends and colleagues."
8. What frustrates you most about our product?
"poor customer support."
9. Have you encountered any issues?
"Yes, frequent errors and downtime."
10. What features would you like to see in future updates?
"More integrations."
****
Thank you so much madam for answering all my questions honestly. We have come to the end of the interview okay thank you for having me I will be on my way now.
Mitchell had the interview with 20 different people before she called it a day.
Finally am done with the interview I'm so tired my throat hurts so much Mitchell say to Seb after finishing a whole bottle of water.
You are doing great Mitchell with this rate I think we will have your presentation on Friday. I pray so then I can enjoy the weekend with out thinking of unfinish work, don't get so excited you will be given a new task when you are done with this one, so literally you can't enjoy your weekend with out thinking of unfinish work, you just have to get use to it.
Tsk... Okay what about team leader is she in her office? Yes she is do you need anything from her? No I will just get back to by usability testing.
******
On Friday morning Mitchell and her team mate's where all seated at the conference room waiting for their team leader.
Jade walk in and took her sit before saying Mitchell you can go ahead and start, Mitchell slowly stood up from her sit a little nervous.
Good morning team she say after turning on the projector. Seeing how nervous she was Jade spoke up Mitchell I know is your first task so it doesn't have to be perfect and don't be nervous, we are not stranger but a team so tell us about your research as you normally talk to us.
Mitchell nodded her head and start her presentation.
******
Title: "Empathetic Design: Unlocking User-Centered Solutions"
Team:
Today, I want to talk about the power of empathetic design. Design that puts users at its core, understanding their needs, emotions, and behaviors.
*
[Slide 1: Introduction]
As designers, researchers, and innovators, we strive to create products and experiences that resonate with people. But, how often do we truly listen to their stories?
*
[Slide 2: User Research]
Through user research, we uncover patterns and trends. We conducted interviews, surveys, and usability testing to understand our users' pain points and motivations.
*
[Slide 3: User Journey]
Our findings revealed a crucial insight: users crave empathy and support during difficult moments, like attending a funeral or dealing with other emotional things.
*
[Slide 4: Design Recommendations]
To address this, we propose a redesigned user interface and experience:
- Simplified navigation
- Clear information architecture
- Emotional support features
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[Slide 5: Communication Strategies]
Effective communication is vital. We developed empathetic dialogue and considered cultural differences:
- Gentle language
- Contextual understanding
- Supportive tone
*
[Slide 6: Impact]
By incorporating empathetic design, we:
- Improved user engagement
- Enhanced user satisfaction
- Fostered a supportive community
*
[Slide 7: Conclusion]
Empathetic design unlocks user-centered solutions. It's not just about design; it's about understanding humanity.
Let's create products that care.
The material you are all looking at shows more details and all the analysis I made to what I have summarize if they is any questions feel free to ask.....
Since they is no questions I want to take this time to thank team leader for giving me a good push before my presentation and also all my team members for supporting and helping me through out my first tasks am so grateful.
With that all her team mate's started clapping.
Great presentation Mitchell meet me In my office Jade say and carry the presentation file and walk out of the conference room, immediately she left the team start cheering for Mitchell.
Seb gave her a tombs up before leaving the conference room, Mitchell also left the conference room to Jade office after she appreciated her team mate's.