NOVEL NEXT Chapter 282: You Think Too Highly of Me, Choosing a Group Leader_3
After admonishing everyone a few sentences, Zhang Bihua shifted the topic abruptly.
"There is another issue of extremely bad influence. Dr. Du had a conflict with a patient's family member during consultation and even engaged in a public shouting match with them—such behavior must be eradicated. We must be concerned about the legitimate demands of patients and their families, we should be empathetic. It's unacceptable to act high and mighty, ignoring the life and death of patients and their families. Giving them the brush-off is even worse."
Zhang Bihua publicly named and criticized Du Leng, particularly because this incident was so negatively influential.
To put it unpleasantly, it was simply a disgrace to Tuya Hospital.
"But what the family member said was so offensive, don't we doctors even have the right to retort?" Du Leng retorted, infuriated.
"Some family members have bad tempers and insult medical staff, which indeed makes the doctors or nurses involved feel aggrieved. But if the family members lack manners, should we, as doctors and nurses, also stoop to that level? Moreover, in this incident, Dr. Du was honestly somewhat at fault. After you took over the consultation and found that the disease was beyond your diagnostic capabilities, you could have tactfully suggested other ways for them to seek another doctor's diagnosis! Or you could have directly asked another specialist for help."
"But instead, you prescribed one test after another for the patient, continuing to elaborate on your medical knowledge to the patient and their families yet never providing a clear cause of the disease or treatment method. Put yourself in their shoes—if it were you, would you be happy?"
Zhang Bihua posed this soul-searching question to Du Leng.
"I... I just wanted the patient and their family to better understand their condition," Du Leng argued, his face red.
"There's nothing wrong with providing patients and their families with some medical science education. But the long-winded and irrelevant lectures you gave, in my opinion, were completely unnecessary. The educational level of patients and their families varies, and since they are not in the medical profession, they might not understand much of the medical information."
Zhang Bihua was quite polite and put it very tactfully.
"Dr. Du, your profound medical knowledge should be applied to diagnosing causes of disease and treating illnesses, not for educating patients and their families. They come to the hospital for treatment, not for your lectures."
Director Zhang made his point clear, and if Du Leng still insisted on his own opinion, there was nothing more to be said.
The hardest thing for adults is change.
No one should expect to change someone else's habits and thoughts, even if you mean well. Instead of being grateful, they may even become your enemies.
"Besides the aforementioned mistakes, through observation, I've found other areas in our work that need improvement. For example, when I had to leave suddenly due to an emergency, the consultation work at my station also came to a standstill. This significantly affects the patients' consultation experience. I suggest forming a team that can handle all kinds of emergencies at any time. In cases of urgent resuscitation and such, this team could immediately take action. This way, the normal consultation sessions of specialist clinics would not be interfered with."
After Zhang Bihua put forward this suggestion, it immediately received responses and support from other specialists.
"To form an emergency response team, we must demand members with strong capabilities in critical care and adaptability. Such individuals are hard to find. Even among us chief physicians present, only a few possess such skills."
Director Jiang made his point.
"Actually, all it takes is to find a capable leader, leading two to three outstanding nurses and doctors, to handle the vast majority of emergencies," Director Zhang replied calmly, as if he had already considered this.
"Such a capable leader is hard to find! Forgive my bluntness, but apart from you, I can't think of anyone else qualified for this responsibility. We are all proficient in a particular medical area, but emergency patients could have any kind of disease. For instance, if I come across a case of severe postpartum hemorrhage, which I'm not skilled in, and you ask me to lead the rescue, chances are high that we would lose the patient."
Director Jiang's comment caused a burst of laughter in the room.
The tension in the atmosphere eased considerably.
"Cough cough... Director Jiang's point is quite valid. However, the team leader I am recommending has extensive emergency experience in multiple medical fields. I believe he will be up to the task."
Director Zhang was teasing a bit with his comment.